- Visual Basic
- SharePoint Designer
- Acrobat Pro
I began my career as a technical writer via a summer internship at Teradata. Because I mastered Structured Framemaker so quickly, in order to rewrite the style guide, I was hired on as a full-time contractor to edit legacy documentation. Over time, several other contract writers left the company and I acquired their projects, as well as the work of the freelance graphic designer. When it was clear that my time management and organizational skills were enabling me to meet deadlines with time to spare, I expressed my interest in continuing my professional development. I joined the full-time staff in learning and implementing a CMS, transforming many of the legacy user manuals into online help modules. Over the course of three years, I worked with three mentors who taught me about project management, content architecture, and all levels of editing.
At Qualcomm, I teamed up with one of my former mentors, working on perfecting my “eagle eye” for detail. I won a Qualstar award for implementing Acrolinx, a welcome challenge. I produced dozens of internal documents in both Word and FrameMaker, learning about mobile hardware in the process.
Working for CEM-CORP, a passion that had steadily smoldered over the years rose from the ashes of unemployment and took flight. As the only writer, I created an entire user manual by teaching myself how to use the program. I constructed the template, style set, macros, and even the menus in Word to maximize efficiency. I defined a style and voice for documentation, marketing, and training slides. Using Jing and Paint.net, I customized and edited screenshots, icons, and logos. I even vanquished the difficulties of the famously dangerous “Master Document.”
At DXC Technology, I jumped headfirst into a somewhat chaotic environment, creating order wherever possible. Although the mainly consisted of writing and editing Process & Procedure and Management Plan documents, I found cause and time to create templates, customize SharePoint sites, and develop/improve processes. I learned Microsoft Access in order to run a weekly comparison between a SharePoint document library and an excel spreadsheet for tracking.